Refund policy

Mariam's Collection

Return & Refund Policy

Last updated: May 2025

Our Quality Promise

We stand fully behind the quality of every piece we make. All of our products are carefully inspected before shipment. If anything ever arrives defective or not as described, we will make it right — at no cost to you.

14-Day Quality Claim Window

You have 14 days from the date of delivery to report a quality issue.

COVERED

We Cover — Quality Issues

  • Item arrives defective or damaged
  • Wrong item received
  • Item significantly different from description
NOT COVERED

Not Covered — Change of Mind

  • Ordered wrong size or colour
  • No longer want the item
  • Personal preference
Please note: As all orders are shipped directly from our production facility, we are unable to accept physical returns. For approved quality claims, we will resend your item free of charge.



How to Submit a Quality Claim

Please act quickly — claims must be submitted within 14 days of delivery.

1

Step 1 — Inspect your order upon arrival

Check your item carefully as soon as it arrives. Do not discard the original packaging.

2

Step 2 — Take clear photos or video

Capture the defect, damage, or incorrect item clearly. Photos and video are required to process your claim.

3

Step 3 — Email us within 14 days

Send your order number, a description of the issue, and your photos/video to email@mariam-col.com. We typically respond within 1–2 business days.




Non-Returnable Items

The following cannot be returned under any circumstances
  • Custom or personalised items — special orders made to your specifications
  • Personal care goods — for hygiene reasons
  • Sale items — all discounted items are final sale
  • Gift cards — non-refundable

If you are unsure whether your item qualifies, please contact us before placing your order.




Order Cancellations

Important order notes

Once shipped

Orders that have already been dispatched cannot be cancelled. Please contact us as early as possible if you need to make changes.

Pre-orders & out-of-stock

Pre-order and out-of-stock items will experience delayed shipment as indicated on the product page.




Refund Processing

What happens after we approve your claim
1

Review

We evaluate your submitted photos and evidence within 1–2 business days and notify you of the outcome by email. Most cases are resolved within 5–7 business days of your claim submission.

2

Approved — Your Resolution Options

For confirmed quality issues, we offer the following resolutions — your choice:

Free Resend

We reship your item at no cost to you.

Store Credit

Issued to your account instantly and usable immediately on any future order.

3

Bank processing time

Please allow additional time for your bank or credit card provider to process and post the refund. If more than 10 business days have passed since approval and you have not received your store credit or resend confirmation, please contact us.




We're always improving

Our current policy reflects our operational stage as we ship directly from our production facility. As we grow, we are committed to continuously improving our service — including expanding return and exchange options. Thank you for being part of our journey.

Questions about a return or your order?

email@mariam-col.com

We respond within 1–2 business days

Claim window

14 days

from delivery date