Customer FAQ
Everything you need to know about sizing, orders, shipping, returns, and payments.
Every product has its own size chart with exact measurements — find it in two places:
Use this as your starting reference. All products are sized XS–XXL and align with standard US, UK, and EU sizing:
| Measurement | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| International size equivalents | ||||||
| US Size | 2–4 | 6–8 | 10–12 | 14–16 | 18–20 | 20–22 |
| UK Size | 6–8 | 10–12 | 14–16 | 18–20 | 22–24 | 24–26 |
| EU Size | 34–36 | 38–40 | 42–44 | 46–48 | 50–52 | 52–54 |
| Recommended body measurements | ||||||
| Height (ft) | 4'9"–4'11" | 4'11"–5'2" | 5'2"–5'4" | 5'4"–5'6" | 5'6"–5'8" | 5'8"–6'2" |
| Height (cm) | 145–150 | 150–157 | 157–163 | 163–168 | 168–173 | 173–188 |
| Weight (kg / lbs) | 40–50 / 88–110 | 50–60 / 110–132 | 60–65 / 132–143 | 65–70 / 143–154 | 70–75 / 154–165 | 75–80 / 165–176 |
Actual garment dimensions in inches. These are the garment measurements — not body measurements:
| Measurement (inches) | XS | S | M | L | XL | XXL |
|---|---|---|---|---|---|---|
| Length | 50.39 | 51.97 | 53.94 | 54.72 | 55.51 | 56.30 |
| Shoulder | 14.57 | 15.16 | 15.75 | 16.54 | 17.32 | 18.11 |
| Sleeve | 22.44 | 22.83 | 23.23 | 23.62 | 24.02 | 24.41 |
| Bust | 35–37 | 37–39 | 39–41 | 41–43 | 43–45 | 45–47 |
| Waist | 41–43 | 43–45 | 45–47 | 47–49 | 49–51 | 51–53 |
| Hip | 51–53 | 53–55 | 55–57 | 57–59 | 59–61 | 61–63 |
Always size up — especially for abayas and modest dresses where ease of movement and layering matters. If your bust or hip falls between two sizes, go with the larger. Coverage and comfort are always the priority.
- If you're shorter: the garment will be longer on you. Many sisters love this look for abayas, or it can be tailored locally.
- If you're taller: the hem may sit slightly above the ankle. Check the Length row in the garment measurements before ordering.
Once your order ships you'll receive a confirmation email with your tracking number. Allow 24–48 hours for tracking to activate after dispatch.
- Log in → My Orders → enter your order or tracking number.
- Or use our order tracking page — enter your order number and email address.
In-stock items are dispatched within 1–3 business days after payment confirmation (Monday–Friday, excluding public holidays).
Pre-order items ship as soon as stock arrives — the estimated date is shown on each product page. If your cart contains both in-stock and pre-order items, they may ship in separate packages at no extra charge.
You can request a cancellation before your order is dispatched by contacting our team as soon as possible. Once an order has shipped, it cannot be cancelled.
| Region | Estimated time | Carrier |
|---|---|---|
| United Kingdom | 7–12 business days | Royal Mail / Evri |
| United States | 7–14 business days | USPS / UPS |
| Canada & Australia | 10–18 business days | Canada Post / AusPost |
| European Union | 8–15 business days | DHL / Local carrier |
| Remote / rural areas | Add 3–7 days | — |
Shipping fees are calculated at checkout based on your delivery region and order weight. Free shipping is available on qualifying orders over USD $149 to selected countries — always shown at checkout.
For the majority of standard orders, import duties and taxes are covered by us — you will not be charged separately upon delivery.
Two exceptions:
- Customs inspection: Packages are occasionally selected for inspection, which may add 3–10 days. We'll work with the carrier to resolve it quickly.
- Commercial express shipments (DHL / FedEx / UPS): For higher-value orders via commercial carriers, import duties may be the customer's responsibility. This will be clearly noted at checkout.
Please contact us within 7 days of the expected delivery date with your order number, a description of the issue, and clear photos.
- Item arrives with a manufacturing defect or is damaged in transit
- Wrong item received (wrong colour, wrong style, or missing components)
- Ordered the wrong size or colour
- No longer want the item / personal preference
As all orders ship from our warehouse, we are unable to accept physical returns. For approved quality claims, we will resend your item free of charge or issue store credit.
You have 14 days from delivery to report a quality issue.
- Custom or personalised orders
- Personal care and hygiene goods
- Sale and discounted items (final sale)
- Gift cards
We accept a wide range of secure payment methods:
We don't offer cash on delivery at this time. All orders are paid securely online at checkout.
Add items to your cart, then enter your discount code in the discount code field at checkout before completing payment.
Store credit is issued when a quality claim is approved instead of a resend. It's tied to your account and applied automatically at checkout.
To use it: log in to your account → go to checkout → you'll see an "Apply store credit" option at the top of the payment page. Tick it and the balance will be deducted from your order total.
After delivery, you'll receive an email with a direct link to leave your review. You can also leave a review any time from the product page. Your honest feedback helps our community — Jazakallah khair for taking the time.