Politique d'expédition

Mariam's Collection

Shipping Policy

Last updated: May 2025

Order Processing & Fulfillment

All orders are processed Monday–Friday, excluding public holidays.

IN-STOCK

In-Stock Items

Dispatched within 1–3 business days after payment confirmation. Ships directly from our fulfillment center.

 

Please note that certain third-party brand products carried on consignment may require 5–7 business days to dispatch.

PRE-ORDER

Pre-Order Items

Estimated dispatch shown on each product page. We ship as soon as stock arrives — timelines may vary by ±2–3 business days.

ℹ️ If your cart contains both in-stock and pre-order items, your order may ship in separate packages at no extra charge.



Delivery Timeframes

Estimated delivery begins from dispatch date, not order date.

Destination Estimated Delivery After Dispatch
United States 7–12 business days
United Kingdom 7–12 business days
European Union 8–14 business days
Canada 7–12 business days
Australia 7–12 business days
Remote / Rural Areas +3–7 additional days
Delays caused by customs inspection, local carrier operations, or peak-season volume are outside our control.



Order Tracking

A tracking number is emailed once your order ships. Allow 24–48 hours for tracking to activate.

Track Your Package

Enter your order number to get real-time updates.

Track My Order



Shipping Costs

Shipping fees are calculated at checkout based on your delivery region and order weight. Free shipping is available on qualifying orders — the current threshold is shown at checkout.




Customs, Import Duties & Taxes

How duties & taxes work for your order

For the majority of orders shipped via our standard channels, import duties and taxes are covered by us — you will not be charged separately upon delivery.

Please be aware of the following exceptions:

  • Customs inspection delays: Occasionally, packages are selected for inspection by local customs authorities. This may add 3–10 business days to your delivery. We will work with the carrier to resolve it as quickly as possible.
  • Commercial express shipments (DHL / FedEx / UPS): For higher-value orders shipped via commercial carriers, import duties may be the customer's responsibility. This will be indicated at checkout or in your order confirmation. The carrier will contact you directly to arrange payment before delivery.
Unsure whether duties apply to your order? Contact us before placing your order and we'll confirm.



Peak Season Notice

Ramadan, Eid & High-Demand Periods

During Ramadan, Eid al-Fitr, Eid al-Adha, and other high-demand periods, processing and delivery times may be slightly extended due to increased order volumes.

We recommend placing your order 3–4 weeks in advance for time-sensitive occasions to ensure timely delivery.




Shipping Protection

We strongly recommend adding Worry-Free Purchase protection at checkout.

️

Worry-Free Purchase

Powered by Seel — covering loss, damage & delays

 

Lost Package

Delivered but not received, stolen, or not arrived after 30 days

️

Damaged Item

Fractured, crushed, or unusable upon arrival

 

Delayed Delivery

US orders not delivered within 10 days of fulfillment

Available in: US · CA · AU · NZ · GB · DE · FR · ES · IT · NL · BE · AT · PT · IE · HU · GR · CZ · PL · LT

Payout options

PayPal (instant) Venmo (instant) Direct Deposit (1–3 days) Virtual Visa Card

Claims are processed within 48 hours. Use the Report an Issue link in your Seel confirmation email, or file directly at:

File a Claim

For claim questions, contact Seel at support@seel.com




Lost or Damaged Orders

Orders without Worry-Free Protection

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us within 7 days of the expected delivery date with:

  • Your order number
  • A description of the issue
  • Clear photos (for damaged items)

We will do our best to assist, though resolution options are more limited without coverage in place.

Have a question about your order?

hello@mariam-col.com

We respond within 1–2 business days

Track Order